Payment method
1. Payment upon receiving of the shipment (by delivery)
If you decide to pay when you pick up the shipment, you are obliged to pay for the products only when picking them up. You are obliged to pay the invoice for the ordered product to the delivery person when the ordered product is delivered. Payment to the courier is possible only with money in cash. If you have chosen the option to deliver products to the Press kiosk, you are obliged to pay for the products in cash when picking them up.
2. Payment by cards
When paying with credit and with debit cards, payment authorization is done automatically. Nesting Mommy bears all the manipulative costs of authorizing the User’s credit/debit card. In the event of unsuccessful authorization of payments, the purchase procedure shall be terminated. The user is responsible for the correctness of the data specified using the web shop service.
When paying on our web store, you use CorvusPay – an advanced system for securely accepting payment cards online.
The CorvusPay system ensures complete secrecy of your card and personal data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.
The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.
Corvus Pay considers all information collected confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.
Nesting Mommy assumes no responsibility for any direct or indirect damages that Users may suffer due to the temporary, partial or complete unavailability of the Corvus Pay Service.
Upon placing a specific order for the execution of payments on the Customer’s credit or debit card, the Buyer waives any right to terminate, dismiss and/or modify the execution of a specific payment order. This waiver applies only to the irrevocability of the payment transaction and does not affect the rights of the Buyer in connection with the termination of the contract. In this regard, the Buyer is liable for any costs and damages that may arise to the Seller in this regard.
The buyer is responsible for ensuring that it provides the payment service provider with a sufficient amount of money to make payments to the purchase price and any other applicable costs. This relationship is governed by the rules between the payment service provider and the Buyer that the right to payment is used by a credit or debit card, and that the Customer submits complete and accurate credit or debit card information through an order. Otherwise, the Buyer is liable for all damages and expenses incurred or may arise to the Seller in relation to the violation of this obligation of the Buyer.
3. Payment by a virman/general payment slip
The option of payment by a virman/general payment slip allows payment by internet banking, mobile banking, bank, etc. By selecting this option when ordering the product, you will receive the information necessary for the payment to your e-mail address. The delivery process begins when we record the payment in our system.
Payment is considered to have been made at the time of the withdrawal of the money by the courier service or at the time of receipt of the authorization by the card issuer.
The agreed purchase price includes VAT and is expressed in Croatian kunas. Please note that the means of payment in the Republic of Croatia is kuna and in EUR (at fixed conversion rate 1EUR=7,53450kn), and the User pays the cost of currency conversion.
Delivery
The Seller is obliged to deliver the ordered goods to the address specified by the Buyer in the Order of the Buyer sent through the https://nesting.hr.The ordered products are delivered to the entrance to the residential building, if the access to the building is not free, delivery is made to the nearest point where unloading is possible.
If the item is in the Seller’s stock, it is delivered to the buyer within 2-7 working days. If the item is in the supplier’s stock, it is delivered to the Buyer within 30 working days. Islands are subject to a specific transport regime and longer delivery times are possible. The deadline begins to run from the moment the Seller receives a payment to the giro account or when the transaction of credit or debit cards is authorized. The price of shipping costs is visible in the cart.
The Seller is responsible for the timely and orderly dispatch of goods from his business units and the delivery of the courier, but is not responsible for delays caused by shipping services, force majeure, as well as for all cases of inability and/or delayed delivery for which the delivery services are responsible.
If the delivery of the purchased goods is not possible, at the address indicated by the Buyer, due to the fact that the Buyer is not at the indicated address at the agreed time, for reasons known to him, the Buyer has the option of another attempt to deliver the purchased goods within the existing price of the delivery service. If the second delivery attempt also failed, the costs of the next delivery, as well as all other possible costs due to the failed delivery, are borne solely by the Buyer.
In the event of a failed delivery, as defined in the previous paragraph, these Terms of Sale, if the product is not picked up and the Buyer has not informed the Seller in writing, The Seller has the right to store the goods of his choice at the risk of the Buyer while calculating the cost of storage upon the started month and insist on the fulfillment of the contract or, after determining the subsequent period of 15 days to terminate the contract and further sell the goods to third parties, with the Buyer obliged to pay the storage and manipulative costs fee.
The product is considered to have been delivered when the Customer or from the Customer an authorized person initials a written receipt of pick-up and submits it to the delivery service. The buyer is obliged to check for any damages when picking up the product, and if any, immediately report the damage to the delivery officer who delivers the goods. The buyer is obliged to refuse the shipment, which has visible damage.
The buyer is obliged to inspect the collected goods without delay by the external packaging when picking up from the delivery service and inform the Seller about the visible defects of the goods.
The Seller may, in case of perceived problems with the performance of the obligation to pay the Buyer, cancel the shipment of the goods at his discretion or postpone until the complete execution of payment obligations by the Buyer.
If the Buyer refuses to receive the correct/undamaged products previously ordered by him, the Seller has the right to ask the Buyer for reimbursement of shipping costs (manipulative costs).
In case of personal pick-up of the product, it is not possible to pick up the products immediately upon payment, it is necessary to wait for the Seller’s notification that the products are ready for pickup. The buyer will be informed by telephone or e-mail that his goods are ready for pickup.
Delivery is free of charge for ordered products worth more than HRK 452,07 kn (60,00EUR) for deliveries on the territory of the Republic of Croatia. For values of less than 452,07 kn (60,00EUR), the shipping cost is additionally charged according to the amount specified in the Web basket of the Internet Store.
The Buyer may be from any country in the world, but delivery is made exclusively in the Republic of Croatia. If you wish to deliver outside the Republic of Croatia, please contact us.
On the website of the delivery services, you can follow your package. Upon entering the parcel number, the delivery details will be displayed – including the information of the expected delivery time, as well as the last status after the package is shipped.
The Buyer confirms that he is aware that the current Terms of Sale are subject to constant changes and improvements, so for all future purchases he assumes the responsibility of being familiar with the current general conditions applicable to https://www.nesting.hr.
Changes to these Terms of Sale as well as the provisions of contracts concluded under these General Terms and Conditions are possible only based on a written agreement between the contracting parties. Oral contracts and/or agreements are not permitted .
Material defects
The Seller is responsible for material defects of the product in accordance with the provisions of the current Law on Obligations and the EU Consumer Protection Directives.
If the Buyer duly informed the Seller of material defects (visible and hidden), the Seller has an obligation to the Buyer within the legally prescribed deadlines : (I) eliminate the defect, (II) replacing goods with other goods without defect, (III) reduce the purchase price, (IV) allow the termination of the contract.
The product has a hidden defect in these cases: (I) when the product does not have the characteristics necessary for its normal functioning and use, (II) when the product does not have characteristics necessary for a specific use for which the buyer buys it, which the seller knew or should have known when selling it, (III) when the product has no characteristics and values which were orally or quietly agreed or prescribed, (IV) when the seller has supplied a product, which does not correspond to the sample or model, except if the sample or model displayed only for notification.
The authenticity of the product is verified in such a way as to compare it with another, undamaged product of the same type, in some cases also with the manufacturer’s statements listed on the product.
The buyer must inform the Seller of the defect together with an accurate description of it within the legal deadline. The customer is obliged to provide us with product images.
If the shipment with the product for which the material defect has been identified is found, the Buyer wishes to return it at the Seller’s expense, it can do so by agreeing with the Seller (info@nessting.hr) beforehand. In accordance with the agreement, we send a courier service to the Customer’s address to pick up the package. Attention: Return in another way to Nesting mommy d.o.o. expense is not possible.
The Parties exclude the Seller’s liability for any further damage to persons and belongings, other than the purchased product, if such damage is caused by the intention or negligence of the Buyer or persons for whom it is responsible, and even in the case if the purchased product has drawbacks.
Relevant information about products that have a material defect and the rights of the Buyer and the Seller are provided here.
Right to withdraw from the purchase and return of the goods
The buyer is entitled within 14 days from the date of receipt of the goods without giving reasons, unilaterally, to terminate the contract concluded remotely, so that he submits the termination in writing before the expiry of the deadline for unilateral termination by sending the form by e-mail to info@nesting.hr or by post to the Seller’s address: Nesting mommy d.o.o., Augusta Piazze Street 9, 10000 Zagreb. For all questions and comments, the Seller has an expert service that is available from Monday to Friday from 9 am to 4 pm, by phone: (+385 91 8824 574).
The 14-day period in question shall commence from the date on which the goods constituting the subject matter of the contract have been handed over to the Buyer or a third party designated by the Buyer, which is not the carrier. If , by one order, the Buyer ordered several pieces of goods to be delivered separately, i.e. in the case of goods delivered in several pieces or more the time limit begins to run from the day on which the last piece or last consignment was handed over to the Buyer or a third party designated by the Buyer, which is not the carrier goods. The contract is considered cancelled at the moment when the Seller receives the notification.
If the Seller does not inform the Buyer of the buyer’s right to unilaterally terminate the contract, this right ends within 12 months of the expiry of the termination period (the period of 12 months begins to run after the expiry of the 14-day period provided for regular termination in case of orderly notification). If, however, the notice of the right to unilateral termination is served within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the date on which the Buyer receives this notification.
The buyer is obliged to hand the goods over or send them to the address from which it was sent without undue delay, and in any case no later than 14 (fourteen) days from the day on which the Seller instructed its decision to unilaterally terminate the contract. If the Buyer sends the goods to the courier service, he is obliged to do so at his own expense. The contract is considered cancelled at the moment when the Seller receives written notification.
In case of refusal of receipt of the goods, the buyer shall bear the costs of returning the goods. The cost is calculated according to the price list of the delivery service and depends on the weight and price list of delivery of the courier service that makes the delivery. In the case of a ransom shipment, the Seller also has the right to charge the Buyer for the costs of the ransom service.
The buyer must return the product to the seller undamaged, in its original packaging and in unchanged quantity, unless the packaging and product have been destroyed, broken, lost or its quantity without the buyer being held liable for it. The buyer may not use the returning product, but the Buyer has the right to inspect the goods he has purchased to the extent necessary to determine the nature, characteristics and functioning of these goods. The buyer is liable for the impairment of the value of the product, if it reduces the value by using it without it being necessary to determine the nature, characteristics or function of the product.
The Seller undertakes to return to the Buyer the entire amount of the paid funds within 14 days after receipt of the written notification of the termination of the contract. The refund of the paid will be made by the same means of payment used by the Buyer when paying. In the event that the Buyer agrees to otherwise refund the amount paid, he shall not bear any costs in relation to the refund. The Seller is not obliged to refund the paid one before the goods delivered to him to the Buyer are returned to him.
The buyer, i.e. the consumer is obliged to prove that he has exercised his right to unilateral termination of the contract in accordance with the applicable Consumer Protection Act.
In the event of termination of the contract, each party shall return to the other what it has received under the contract, in accordance with the terms of these Terms of Sale. This means, the Seller makes a refund of the paid funds using the same means of payment used by the Buyer when paying, and the Buyer makes a refund of the purchased goods without delay .
The buyer does not have the right to terminate the contract in the cases prescribed by the applicable Consumer Protection Act, and especially if:
– the service contract was fully fulfilled by the Seller and fulfillment began with the explicit prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose his right unilateral termination of the contract if the service is fully fulfilled;
– the subject of the contract of goods or services whose price is dependent on changes in the financial market that are beyond the influence of the Seller, which may appear for the duration of the Buyer’s rights unilateral termination of the contract;
– the subject matter of the contract goods that are made according to the Customer’s specification or that are clearly adapted to the Buyer;
– subject matter of the contract goods which, due to their nature after delivery , are inseparably mixed with other things